Privacy Policy

1. Information We Collect

When you use HuHealth, we may collect the following types of personal information:

• Full name, email address, phone number, and shipping address
• Payment information (processed securely through Stripe; we do not store card numbers)
• Health questionnaire responses submitted as part of the physician consultation process
• Account credentials and communication preferences
• Device information, browser type, and usage data collected through cookies and analytics

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including prescription and non-prescription products
• Facilitate physician consultations for prescription items through our telehealth partners
• Coordinate prescription fulfillment with our licensed pharmacy partners
• Communicate with you about your orders, consultations, and account
• Improve our services, website functionality, and user experience
• Comply with legal and regulatory requirements

3. HIPAA Compliance

HuHealth is committed to protecting your health information in accordance with the Health Insurance Portability and Accountability Act (HIPAA). Any protected health information (PHI) you provide, including health questionnaire responses and consultation details, is handled in compliance with HIPAA requirements. Your health information is:

• Transmitted using industry-standard encryption (SSL/TLS)
• Shared only with licensed physicians and pharmacy partners directly involved in your treatment
• Stored securely with appropriate access controls
• Never used for marketing purposes or sold to third parties

4. Information Sharing

We share your personal information only with trusted partners necessary to deliver our services:

• MD Integrations — Our telehealth partner that facilitates licensed physician consultations for prescription products
• The Pharmacy Hub — Our licensed compound pharmacy partner responsible for prescription fulfillment and shipping
• Stripe — Our payment processor, which handles all payment transactions securely. We do not store your credit card information on our servers.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• SSL/TLS encryption for all data transmitted between your browser and our servers
• HIPAA-compliant data handling and storage practices
• Secure payment processing through Stripe (PCI DSS compliant)
• Regular security reviews and access controls

6. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to legal and regulatory requirements
• Opt out of marketing communications at any time
• Request a copy of your health records related to consultations facilitated through our platform

To exercise any of these rights, please contact us at support@huhealth.co.

7. Cookies

We use cookies and similar technologies to:

• Maintain your session and shopping cart across pages
• Remember your preferences and login state
• Analyze site traffic and usage patterns to improve our services

Essential cookies are required for the site to function properly. You can manage your cookie preferences through your browser settings, though disabling essential cookies may affect site functionality.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

Email: support@huhealth.co

Website: huhealth.co